From opening an account to making a withdrawal — the Nabje Help Center covers everything in plain, simple language. Our support team is available 24 hours a day, 7 days a week.
Select the category that matches your issue below — you're just a few clicks away from a solution.
Everything you need to know about creating an account, updating your details, changing your password, and identity verification.
How to deposit using bKash, Nagad, Rocket, and other payment methods — plus solutions to common deposit issues.
Withdrawal rules, processing times, limits, and what to do if your withdrawal is stuck.
All questions about unplaced bets, odds changes, cancelled matches, and betting rules.
Terms, conditions, and how to claim your welcome bonus, cashback, free bets, and other offers.
Help with downloading the Nabje app, installation issues, login errors, and device-related problems.
Account security, suspicious logins, two-factor authentication, and personal data protection.
How to stay in control — set betting limits, take a break, or use self-exclusion options.
If you can't find your answer in the FAQ, get in touch with our support team directly.
Live chat is the fastest way to get instant help. Average response time is just 2 minutes.
Active 24/7For complex issues or documents, email us and you'll get a detailed response within 12 hours.
support@nabje.wsPrefer to talk to someone directly? Call our helpline, available from 9 AM to 11 PM.
9 AM – 11 PMJoin our official Telegram channel for the latest updates and support, all in one place.
Active 24/7Nabje-'s sign-up process is straightforward. All you need is your mobile number, name, and date of birth — registration takes about 2 minutes. That said, a few common sticking points trip people up, and we've covered all of them here.
Click the "Register" button in the top menu or go directly to the /register page.
Enter your full name, mobile number, date of birth, and a strong password. Make sure all details are accurate, as they will be verified when you make a withdrawal.
An OTP will be sent to the mobile number you provided. Enter it in the box within the allotted time. If you don't receive the OTP, wait 60 seconds and use the "Resend" button.
After logging in, go to the profile section and add your National ID number along with your bank or mobile payment details. This will help speed up your withdrawal processing.
Get a 100% welcome bonus on your first deposit after signing up. You can deposit via bKash, Nagad, or Rocket.
Forgot your password? Click "Forgot password" on the login page. An OTP will be sent to your registered mobile number. Use the OTP to set a new password. The whole process takes about 3 minutes.
Nabje-'s deposit and withdrawal process is simple and secure. All major mobile banking methods in Bangladesh are supported, so you can transact anytime, from anywhere.
Deposit from as little as ৳200. Credited instantly, usually within 1–3 minutes.
Minimum ৳200. Funds are credited instantly. Use the payment menu under Nagad.
You can also deposit using Dutch-Bangla Bank's Rocket. The same minimum limit applies.
Direct bank transfer for larger amounts. Processing may take 1–6 hours.
Withdrawals start from ৳500. The maximum you can withdraw in a single day is ৳1,00,000.
Usually completed within 15–30 minutes. During peak times, it may take up to 24 hours.
Identity verification is required before your first withdrawal. Please upload a photo of your National ID.
If you have an active bonus, you must meet the specified wagering requirements before making a withdrawal.
One thing to keep in mind when making a deposit — Nabje-'s official payment number, which is listed on the deposit page. This number may change daily, so do not use an old number. Save your transaction ID — you'll need it if anything goes wrong.
If your withdrawal is stuck, first check your profile to confirm your KYC is complete. Incomplete verification is the most common cause of withdrawal delays. For a quick fix, contact live chat with your transaction ID and amount.
Straightforward guides to the most commonly asked topics.
Login page → "Forgot password" → OTP verification → Set new password.
Please contact support and verify your identity. This cannot be done directly for security reasons.
Contact live chat with your transaction ID and screenshot. Resolved within 2 hours.
If funds haven't arrived 2 hours after your deposit, contact support and provide any bonus code you used.
On Android, enable "Install from unknown sources." On iOS, download via Safari.
Your account will be temporarily locked after 5 consecutive incorrect password attempts. Please wait 30 minutes before trying again.
NabjeBetting on can sometimes raise a few questions. Did my bet go through? Will I get a refund if a match is cancelled? What happens if the odds change? Find answers to all of these below.
If a match is cancelled or abandoned, the full stake is refunded to your account — usually within 24 hours. In an accumulator, a cancelled leg is treated as 1.0 odds and the remaining legs stay active.
Odds in live betting change from moment to moment. The odds you see when placing a bet may shift by the time you click confirm. NabjeIf the "Accept odds changes" setting is enabled on , your bet will automatically be placed at the updated odds. If this setting is off, the bet will be cancelled when odds change and your money will be refunded.
Nabje-'s Cash Out feature lets you settle your bet before the match is over. If your bet is in a strong position but things could shift, cash out and lock in your winnings. You can also use partial cash out — withdraw part of your stake and let the rest ride.
Please note: Always screenshot your bet slip. Having your bet ID on hand speeds up any dispute resolution. You can view all past bets in the "Bet History" section on Nabje.
Security is a top priority on any online betting platform. Nabje Your data and funds are protected using the highest level of encryption. That said, users should take a few precautions of their own.
Keep in mind, Nabje-'s staff will never ask for your password or OTP. If someone claims to be a Nabje representative and asks for this information, it is a scam. Report it immediately via our official live chat.
Answers to the most frequently asked questions.